We specialize in tech-driven, bilingual virtual assistance—which means we help with everything from email management and CRM updates to automation setup, project coordination, and Notion dashboards. Our support is both administrative and operational, covering what most business owners call “the back end.”

Great question! With Pixel or Pen, you get the efficiency of a VA and the oversight of an OBM—in one flexible support plan. You don’t have to hire two people or piece together services. We help you delegate day-to-day tasks and manage systems, workflows, and tools that keep your business running smoothly.

Absolutely. Pixel or Pen is proudly bilingual (EN/FR) and offers support in both languages across all tiers. Whether you need email replies, content localization, or client-facing communication in French or English—we’ve got you covered.

We recommend setting focused priorities at the start of each cycle so we can use your time effectively. While hours don’t roll over, we’ll always make sure your plan is used intentionally. If you consistently underuse your time, we’ll help you downgrade to a better-fit plan.

You can cancel month to month – but we do ask you to cancel at least 7 days before your next month starts as that is when we’ll be scheduling your work load for the next month.

You can sign up directly on our website through the pricing page.

During checkout you can select the services, social media channels and add-ons.

If you want to speak to someone before signing up, you can Schedule a Demo.

Once you’ve selected your plan, you’ll complete a simple onboarding questionnaire to give us more details and optionally have an onboarding call with your social media manager.

You then connect your social media channel on our platform to allow us to schedule & post the content you’ve approved to your pages.

7 working days later, you’ll receive your full month of social media posts for you to review.

We’ll change anything you don’t like, and once you approve we then post it all for you throughout the month.

We use tools like Toggl or Clockify to track time spent on each task. You’ll receive a weekly or monthly summary of where your hours went. We’ll always notify you before we go over your selected plan. Additional hours can be added at your approval, billed from $25/hour.

Yes. All plans are month-to-month with no long-term commitment. You can upgrade or downgrade anytime. We do request a 7-day notice before cancellation or pause.

Most of our clients start with a defined plan and grow over time. If you need something not listed—like short-form video systems, team management, or setup sprints—we can create a custom retainer or VIP session just for you.

No. All of our services are non-refundable.

We don’t offer refunds due to the non-returnable nature of personalised digital services and the manual labour involved.

While we strive for your satisfaction this is not a “only pay if you like it” service. You pay us for creative deliverables based on your brief, feedback, and revisions.

We don’t guarantee satisfaction, marketing results, growth, engagement, but we will happily implement any revisions needed that are within the original scope of the brief.

Your payment covers the agreed upon services.